Frequently Asked Questions

You’ll have me as your main point of contact from start to finish, always just a call or text away for anything you need. At the same time, you’ll also benefit from the strength of our team: a dedicated project manager who takes the final, precise measurements, a concierge who coordinates your scheduling, certified master installers who handle the removal and installation, and a customer care team that supports you even after the work is complete. Together, we make sure every detail is handled so you can enjoy a smooth, stress-free experience. Unlike many companies that pass you from person to person, we give you both a personal guide and a full team—so nothing is ever missed, and you always feel supported.

Your windows are installed by Renewal by Andersen Certified Master Installers—highly trained professionals accredited directly through Andersen. Every installer is background-checked, drug-tested, and fully insured for your peace of mind. They follow strict standards for craftsmanship, respect your home by keeping the work area clean, and ensure every installation meets Renewal by Andersen’s exacting requirements.

Renewal by Andersen’s Acclaim Series windows, made with exclusive Fibrex®️ composite material, they are the number one choice for homeowners who want strength, beauty, and lasting performance. Twice as strong as vinyl, Fibrex won’t warp, rot, or peel, and it requires little to no maintenance. Its superior insulation helps lower energy costs, while its design flexibility and rich, fade-resistant finishes elevate the look of any home. Backed by Renewal by Andersen’s proven craftsmanship and warranty, Acclaim windows deliver the perfect balance of durability, efficiency and style, making them the trusted choice across America.

Your investment is protected by an industry‑leading limited warranty that covers the glass, frame, hardware and the installation. The warranty is fully transferable if you sell your home and it reflects Renewal by Andersen’s commitment to quality and durability.

Every window comes with a unique ID number. If you ever have an issue, call our toll‑free number and a customer care representative can identify your exact window and help address your concern. We stand behind our products and offer support long after your project is complete.

Once you decide to move forward, your project specifications are sent to Renewal by Andersen’s state‑of‑the‑art manufacturing facility in Cottage Grove, Minnesota. There, each window is custom‑crafted to your exact measurements, ensuring a perfect fit for your Chicago home.